✏︎ Managed projects and tickets via ClickUp, coordinating cross-departmental needs to enhance project efficiency.
✏︎ Tracked 2,000+ IT assets with Snipe IT, ensuring smooth asset management.
✏︎ Partnered with HR to optimize onboarding/offboarding processes for both local and overseas employees.
✏︎ Collaborated with the security team to achieve a 99% enrollment rate for 400+ employees in the MDM system (JAMF).
✏︎ Provided first-line IT support, swiftly resolving technical issues across multiple departments.
✏︎ Performed daily inspections and maintenance of conference room equipment, ensuring proper functionality.
✏︎ Assisted in event equipment setup, ensuring seamless company activities.
✏︎ Organized IT warehouse in compliance with ISO standards.

✏︎ Ensured accurate records and documentation for payment processing, supporting compliance with relevant regulations and industry standards, including verification of merchant identity documents, payment accounts, and business registration records for the anti-money laundering project.
✏︎ Assisted in onboarding new merchants to the Uber Eats payment system, while analyzing and managing business operations for over 300 merchants using Salesforce and Uber’s internal systems.
✏︎ Collaborated with the team to identify contract issues, analyze them, and report findings to the manager for further action.

✏︎ Developed a platform with 86% accuracy to predict high-risk sections on national highways, analyzing over 100,000 ADAS (Advanced Driver Assistance Systems) data points from Taiwan bus operators.
✏︎ Created interactive data visualizations using Power BI and Tableau to generate insightful graphs and reports for the platform.
✏︎ Designed and implemented both front-end and back-end components of a website using Python Flask and HTML.

Implemented a digital vaccine passport for fast-track campus inspections, designed ER model, and developed the app interface. (ICIM 2023)

Developed a risk prediction platform for freeways using big data analysis.